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FAQ

  • Intrusta Customer Data Processing Addendum (DPA GDPR)
  • Where did you get your awesome hold music?
  • How can my web browser keep me protected?
  • Why is Intrusta telling me "User does not exist" when I try to log in?
  • How do I take a screenshot to send to Intrusta Support?
  • What do my scan results mean?
  • How do I clear my browser's cache?
  • How do I update my Mac?
  • How do I run Windows Update?
  • How do I take a screenshot of my broswer's console to send to Intrusta Support?
  • Intrusta Password Requirements
  • Do you have any reviews that I can read?
  • Do you offer subscriptions for more than one year?
  • Can I place an order over the phone?
  • Do you accept PayPal or Venmo?
  • Tell Me More About Intrusta
  • How long has Intrusta been in business?
  • How do I pause my Intrusta virus protection?
  • Where are you located?
  • Windows says I am NOT protected. Why?
  • Can my Mac update to macOS 10.12.6?
  • Do you recommend an ad blocker?
  • How do I uninstall Intrusta?
  • How do I send Intrusta system logs to Support?
  • Can you send me a USB or CD after purchase?
  • Do you offer a free trial?
  • Does Intrusta Automatically Renew?
  • Why am I getting a "Scanning Disabled - Out of Licenses" error?
  • What are Intrusta's system requirements?
  • Where can I find Intrusta on my computer?
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