Why Can't I Sign In or Sign Up?

Are you having trouble signing in or signing up for Intrusta? Use this self-help guide to get you going!

1. User Doesn't Exist:

   • Did you use a different email address when you signed up?
   • Did you misspell your email address when signing up? 
     • Samf456@mgail.com vs. Samf456@gmail.com

2. Incorrect username or password:

   • Make sure you are using the same email address and password you used to create your account. 
   • Password Requirments: 
     • Must be at least 8 characters 
     • One uppercase letter
     • One lowercase letter
     • One number
     • One symbol

3. Don't remember your password?

   • No worries. Click Here to Reset your Password!

4. The sign in page is directing me to select a plan:

   • You may be signing into an account that was created but never added a plan. This can happen when you start the signup process but do not finish. Simply sign out and sign back in with the email address you used to purchase Intrusta.

5. An account with that email address already exists:

   • Sounds like you may be on the SIGN-UP page instead of the SIGN-IN page. Head to https://intrusta.com/signin to sign into your account.