When you start the sign-up process for Intrusta, we identify you as a unique user and assign a token to your computer. Once you get to the "Payment" section of the sign-up process and go to submit your personal payment information, we use that identity token to sign all communications. This makes sure the data that you send can only be used within your account. We also make sure that every request is only valid for a very short period of time, so no one else can do bad things with your data. If the time on your computer is off by as little as five minutes from the time that the payment is being submitted, we can't verify your security signatures and must reject the request.

What can we say.. as a security company, we take the security of your payment information seriously! And fear not: it's simple to check your time and then update it if it's wrong. Please continue reading for instructions regarding your operating system.

Windows 

Windows 10

1. Right click on the data and time in the bottom right of your screen
2. Select Adjust date/time.
3. Make sure Set time automatically is enabled. 
4. Make sure Adjust for daylight saving time automatically is enabled.
5. Head to intrusta.com/signin and attempt to purchase again. 
6. If you run into any further issues signing up for Intrusta, please Contact Support. 

Windows 7/8

1. Right click on the data and time in the bottom right of your screen
2. Select Adjust date/time.
3. Ensure the Time Zone is set to the same time zone you are currently located in. 
   • If the time zone is incorrect, select Change time zone
4. Next, go to the Internet Time tab at the top
5. Click on Change settings
   
   • Synchronize with an Internet time server: Enabled
   • Server: time.windows.com
6. Select Update now
7. Click OK
8. Click OK once more
9. Head to intrusta.com/signin and attempt to purchase again. 
10. If you run into any further issues signing up for Intrusta, please Contact Support.

Mac

1. Click on the date and time in your Mac menu bar
2. Select Open Date & Time Preferences
3. Confirm that Set date and time automatically is enabled and set to time.apple.com. 
4. Next, confirm the time zone is correct by clicking the Time Zone tab
5. From there, ensure that Set time zone automatically using your correct location is enabled and the location shown is correct. 
6. Head to intrusta.com/signin and attempt to purchase again. 
7. If you run into any further issues signing up for Intrusta, please Contact Support.

Note: You may need to click the lock button in the bottom left-hand corner to adjust any settings.