If you need to move your Intrusta license to another computer, there a few simple steps you need to take. As most of us know, our electronic devices don't last forever!

We are often forced to move to a new device and sometimes the software on the old device is not easily transferable to the new one. We know that's a pain, and made sure that that's not the case with Intrusta. We make it super easy to move your Intrusta license from one device to another. Check out the steps below to see how it's done!

Web App

Removing an Intrusta license from your account

1. Head to https://intrusta.com/devices
2. Sign in if prompted
3. Select the settings wheel next to the device you wish to remove
4. Click on Do you want to remove this device from your account 
5. Select Remove when prompted to confirm you wish to remove this device. 
6. If you receive a message saying that you have suspicious files that are still contained, you will need to delete those first. If you do not have access to the Intrusta app on that device, please reach out to Intrusta Support and we can help. 

Intrusta App - Windows

Removing an Intrusta license from your computer

1. Open your Intrusta app by going to your system tray in the bottom right of your screen
2. Right click on the Intrusta icon.
3. Select Open Intrusta.
4.  Head to the Settings tab
5. Click Do you want to remove this device from the account?
6. You will then be prompted to click DEAUTHORIZE NOW or "CANCEL". Make sure to click DEAUTHORIZE NOW. You will then be signed out of the Intrusta app. 

Installing Intrusta on the new computer

1. On the new computer, head to https://intrusta.com/download
2. Click on DOWNLOAD INTRUSTA FOR WINDOWS
3. Wait for the download to finish and then double-click it to initiate the installation. 
4. If you need further assistance installing Intrusta, check out our Installation Guide. 
5. Once the app is installed, it will prompt you to sign in. Please use the same login info you used when you signed up!

Intrusta App - Mac

Removing an Intrusta license from your computer

1. Open your Intrusta app by going to your Menu Bar in the top right of your screen and clicking on the Intrusta icon.
2. Right click on Intrusta and select Open Intrusta.
3. Head to the Settings tab
4. Click Do you want to remove this device from the account?
5. You will then be prompted to click "DEAUTHORIZE NOW" or "CANCEL". Make sure to click "DEAUTHORIZE NOW". You will then be signed out of the Intrusta app. 

Installing Intrusta on the new computer

1. On the new computer, head to https://intrusta.com/download
2. Click on DOWNLOAD INTRUSTA FOR MAC
3. Wait for the download to finish and then double-click IntrustaSetup. If you need further assistance installing Intrusta, check out our Installation Guide. 
4. Once the app is installed, it will prompt you to sign in. Please use the same login info you used when you signed up!

If you run into any issues or have questions, please do not hesitate to reach out to the Intrusta Support team.